We bought a new set of flatware in late August. We really like the set, especially the weight and the design.

Frustratingly, rust spots have started to develop on the handles of the knives. The flatware is made of the same material, with the same finish, but the spots only appear on the knives and only on the handles.

I contacted the manufacturer, Oneida, to find out about their warranty process. The rep informed me that rust is not covered under their warranty.

It’s always shocking to me when companies don’t stand behind their own products, especially an established company like Oneida.