Southwest CEO: Employees ‘Want’ Assigned Seating, Paid Bags - AirlineGeeks.com

“A lot of the policy changes that we’re making, it’s very clear that our employees want them,” Jordan said.

The excitement was palpable when we laid off all those folks!

“Our employees wanted to move to assigned seating because it clears up the job in the gate of policing boarding and policing pre-boards and those kinds of things,” he stated.

Because Delta, United, and American never have any trouble with people boarding outside of their assigned boarding groups or abusing the pre-boarding system.